July 12, 2018 at 11:09 AM

 

Sometimes 'out with the old and in with the new' is a great concept but certainly not in the case of our service and how we deal with people on a day to day basis.

Time is important to us all! However sometimes in order to save time we can forget the little things that can make a difference.

Here are some simple but important tips when dealing with prospective tenants.

 

Email and SMS are great ways of communicating - but for a tenant who is elderly, they may not have email, or even though they have a mobile phone they may not be as 'savvy' with the functionality of the phone. There is a lot to be said for picking up the phone and adding that personal touch or perhaps confirming things in writing and posting.

 

Providing privacy - we do not know the personal circumstances that surround the people that we meet. Standing in a property whilst other prospective tenants are viewing the property may not be the appropriate time to discuss finances, or the reasons why they have to move.

 

Rewards - tenants are often reprimanded when they don't do the right thing so, why not reward them when they do? A comment on how they have decorated a room, a 'best kept room' award for a tenants son or daughter or even a simple gesture of leaving or sending a card to say 'great job' after an inspection can really encourage. Here at Residential Rentals we leave behind a note of feedback following an inspection and if our tenants keep a tidy home, we leave a little treat to say thanks!

 

 

Sometimes owning an investment property and all that it entails, while also working and spending time with family etc. can be frantic, but in trying to manage the day to day, let's be careful that our other methods of dealing with situations or people are not detrimental to the ongoing relationship!