Tenant handbook
For a complete guide on what we expect from our tenants, and what you can expect from us, please have a look at our Tenant Handbook If you rent a property with us, you will already have received a printed copy at your Move In however if this has been lost, please let us know and we can get another printed copy out to you.
Please ensure correct connections from the super tub to your own washing machine are done prior to using the machine. The first few times that you are using the washing machine, please leave the super tub door open, and check whilst the washing machine is running that the hoses are not leaking. If they are leaking then please unscrew hoses and re-screw again if this fails then please do not use your machine until we have had a plumber to attend to replace the thread or washers on the super tub side which is the owners responsibility. If it your washing machine hoses leaking then please note that you will need to attend to the repair of your washing machine hose at your own cost.
Remember this is not an urgent matter and can wait to be reported on the next business day to the office.
Fix it techniques
Please see our Fix It Techniques Guide for some general tips on keeping your property clean and tidy, keeping it pest-free, and managing minor accidents. For more serious maintenance issues, please see our Repairs Tips & Troubleshooting Guide.
DOWNLOAD THE FIX IT TECHNIQUES GUIDE
DOWNLOAD THE REPAIR TIPS & TROUBLESHOOTING GUIDE
Troubleshooting repairs
what to do if something is not working as it should
STEP 1
Refer to the Repair Tips & Troubleshooting Guide in the Tenant Booklet you received when you moved in.
STEP 2
If you are unable to resolve the problem by referring to the tenant booklet as per step 1, email your property manager or call during office hours.
AFTER HOURS EMERGENCY
Our after hours emergency numbers are 022 018 4652 or 021 742 730. Prior to calling this number, please refer to the tenants repair trouble shooting guide below. Please do not send an e-mail if it is an emergency.
Useful Forms
CHANGE OF TENANT FORM
Tenancies can only be changed if the landlord and all tenants (everyone named on the tenancy agreement) agree. If any of the tenants change, everyone else has to agree and a Change of Tenant Form must be completed.
DOWNLOAD A CHANGE OF TENANT FORM HERE.
BOND TRANSFER FORM
This is the form when a tenant wants to transfer the bond they paid for one rental property to a new rental property. It must be filled in and signed by the same people who signed the original bond lodgement form.
DOWNLOAD A BOND TRANSFER FORM HERE.
